Support and Maintenance of Software Products
Ericpol guarantees its clients that the service offered by the company will be available within the set deadline. The client receives progress reports, and can easily monitor the works according to the agreed SLA (Service Level Assurance). Our branches are located in several countries in Europe, which ensures trouble-free communication and fast delivery of services in a given time zone.
- Help-desk service
- Computer emergency
- Changes and corrections
- Support models: 24h/7d or 8h/5d
- 24/7 service of support and maintenance for the leading provider of telco solutions,
- 24/7 support and maintenance of telco application and required components in the production environment for one of the key mobile phone operators.