Customizations
Based on experience gained from approximately fifteen years of providing services to different clients, Ericpol drew up its own methodology for telecommunication solutions customization. It highlights three basic situations in which such a service is being provided:
1. Solutions provided by providers of telecommunication solutions:
- Newly introduced (adaptation for market)
- Stabilized (mainstream)
- Decadent or final (end-of-life)
2. Existing solutions for which the user has the rights to modify
3. Providing new solutions created on demand:
- Fully new developments
- Using products and solutions of third parties
The methodology developed by Ericpol has some distinctive basic services included in the scope of project customization and solutions which are provided depending on situation, service provision model and the user’s needs:
1. Technical consultancy for client’s business solutions
2. Analysis of requirements within a client’s business environment
3. Designing solutions fitted to a client’s business strategy
4. Software development and modification:
- Basic product analysis
- Requirements analysis
- System architecture design
- Basic product modification
- Basic product configuration
- Basic product migration
- Software coding and final product testing
5. Integration and production implementation:
- System verification
- Creation of product documentation
- Product implementation and acceptance tests
6. Solution support and upkeep
- Support for product implementation
- Production upkeep (SLA)
- Product training
Selection of specific services for possible delivery is performed by a team consisting of Ericpol’s methodical experts and experts in the fields of technologies as well as from representatives of the sponsor, business users and technical departments of solutions which are included in the service.
